TERMS & CONDITIONS
Dovetail is the trading name of Inghams Design & Build Ltd.
1. INFORMATION ABOUT US
Inghams Design & Build Ltd T/A Dovetail operate the website www.kitchensatdovetail.co.uk and supplies the goods and services you purchase.
We are registered in England and Wales under company number 04080106 with our registered office at Chesham House, Dalton Lane, Keighley BD21 4JH our vat number is 746402048
You can contact us by email at dovetail@kitchensatdovetail.co.uk or admin@inghamsdab.co.uk or telephone 01535 637770 or 01535 607177 or write to us at our registered address given above
2. YOUR PERSONAL INFORMATION AND USER GENERATED CONTENT
We will use your personal information in accordance with our Privacy Policy which you can view at https://kitchensatdovetail.co.uk/privacy-policy/
By posting your image with the hashtag #dovetail or tagging us in any social media pages you are agreeing to the following conditions. Please take the time to read and understand them.
User content – You take the full responsibility for the content you add on the website and you own all content and information you post or share using the Site (hereinafter referred as “User Content”) such as posting or sharing comments, photos, videos, username, real name, caption, location or other identifying information in connection with any use of your User Content.
You grant Dovetail and its affiliates a non-exclusive license to use your User Content in connection with the Site and for other marketing purposes, including and without limitation to Dovetail’s website and social platforms, email and other customer communications and other marketing which also includes the license to reproduce, display, perform or distribute.
We may show advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others and we may use your User Content to advertise and promote Dovetail or the Site.
You acknowledge that our license to your User Content is fully- paid and royalty- free. We may exercise our rights anywhere in the world. Finally, our licence lasts for an indefinite period of time.
You undertake that:
(a) You own all rights to your User Content or, alternatively, that you have the right to give Dovetail the rights described above: Your User Content does not infringe the intellectual property rights, publicity rights or other legal rights of any third party. We may refuse to accept or transmit User Content for any reason.
(b) You will not use our websites in any way that is: illegal or unlawful, or likely to encourage illegal or unlawful behaviour.
3. ORDERING OF BESPOKE GOODS
We have a 4-stage charging process when you buy our goods and services.
The vast majority of our quotations will include PC sums (prime cost sum) which is an allowance for the supply of material or work (e.g., worktops, tiling, electrics) which cannot be fully defined.
All stage payments are based on the quotation price which invariably differs from the total price paid.
Stage 1 Deposit
We will require 5% payment along with your written agreement of the contract.
Payment of the deposit is acceptance of our terms and conditions.
You may cancel the contract within 14 days of signing and receive a full refund.
You will receive a full set of drawings which are referred to in the quotations.
Stage 2 Commencement
We will require a 25% payment plus appliance costs when we commence the manufacturing process.
All orders for appliances, timber & fittings are placed at this stage and the costs are non-refundable. At this point the order cannot be cancelled.
Any changes to the design following this payment would have to be requoted and would possibly delay any agreed fitting date.
Stage 3 Completion of works/delivery
You are welcome to visit and view your goods in our workshop once they are completed.
We will require a 65% payment, less appliance costs paid at stage 2.
Payment must be cleared no later than 2 days before delivery of goods to your home.
Failure to pay will result in the goods not being delivered and the installation date cancelled.
Stage 4 Final Payment
When all fitting and installation has been completed at your home, a final payment of 5% of the contract value, along with any deductions or extras, is payable upon receipt of the final invoice. Any remedial work will be carried out as soon as possible but payment should not be deferred because of this. All goods remain the property of Dovetail until the final invoice is paid.
Payment should be made by Bank Transfer, we do not accept credit or debit cards.
Bespoke products are non-refundable. This is in accordance with the guidelines for tailor made items set out by the Consumer Contracts Regulation of 2015. For further information go to Which? Consumer Rights website (https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl).
If you think an invoice is wrong, please contact us promptly.
4. INSTALLING YOUR FURNITURE
a) We will endeavour to install your furniture with the minimum of disruption. We will do our utmost to contain dust, dirt and general untidiness, but it can be impossible to stop a small amount of dust spreading throughout your home.
b) Occasionally works unforeseen at the quotation stage will arise, we will notify you immediately and agree a course of action before proceeding.
c) Our standard working hours are between 8am-5pm. Your water, gas and electricity supply may be disrupted during these working hours however, you will be informed prior to this occurring.
d) Any work carried out by Dovetail staff in addition to the original quote will be charged at the rate specified on the quotation plus any materials and VAT. You will be consulted regarding any extra work.
e) If you buy your own appliances or use your existing appliances, we cannot be held responsible for any damage caused handling or installing these items. We will not accept responsibility for your own heating, electrical or water systems.
f) We accept no responsibility for your floor being strong enough to take the weight of anything we fit.
g) When laying natural or ceramic floor tiles we follow the accepted industry procedures. However, grout may still crack on certain floors, for which we cannot accept responsibility. We will do our utmost to get any extraction pipes to expel air outside: sometimes when this is impossible, we would re-circulate the filtered air back into the kitchen.
h) If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. Any damage must be notified to us in writing within 5 days of our completion of our services.
i) When producing and fitting stone and wood worktops small discrepancies can occur, and we work to within production tolerances of +/- 1.5mm over a 1200mm length. Joints are kept to a minimum and their position is at the discretion of Dovetail. Joint widths are between 2/5mm. Coloured resins provide the joint filler for worktops and are matched as closely as possible to the colour. It is not possible to make joints truly invisible. Any issues must be reported to Dovetail within 5 days of installation and we will come and inspect and determine if anything needs to be done to rectify the issue.
5. OUR BESPOKE PRODUCTS
a) The images of the products on our website and in our brochure are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a picture in our brochure or on our website accurately reflects the colour of the products. Your product may vary slightly from those images.
b) All our products are bespoke and handmade from natural materials which have variations of shade and grain. Some materials including woods and painted products will mellow with exposure to sunlight and age, therefore the original appearance and condition will alter subject to these conditions.
c) Wood, granite and slate are natural materials and will contain small cracks and splits, and variations in colour and markings which are part of their character and not defects.
d) Worktops that are made from natural material are unique. Samples shown will always vary from your final worktop as a result. We recommend that you visit the supplier where you can choose the material for your worktop.
e) Doors and drawers may occasionally expand or shrink as the furniture adjusts to the environment. This is normal, however if any expansion causes difficulty in operating the doors or drawers contact Dovetail and we will rectify any problems free of charge.
6. TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you or a person nominated by you, they will be held at your own risk and you will be responsible for them.
7. LIABILITY
To the extent not prohibited by law, we accept no liability for any:
-loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract):
– loss which arises when we are not at fault or in breach of these Terms and Conditions: and
– business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption). Nothing in these terms will affect any liability we may have; (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence; (c) under Part 1 of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
8. EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of god, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).
9. GENERAL
If any provision of these terms and conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.
No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing and that will not mean that we will automatically waive any later default by you.
You may not assign or transfer your rights or obligations under our agreement unless we agree in writing.
We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at the time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.
10. LAW AND JURISDICTION
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.
